It's not the location, it's your policies. When I go pick up the truck, the concept of customer service is beyond you. For example, excellent customer service would be that if someone would go start it to warm it up. Nope. Well, at least you could clean the snow and ice off the windshield. Nope. Well, at least lift the wipers off the windshield so they're not frozen to it. Nope. I'm left to do everything for myself, including taking pictures of the truck out in the freezing cold, stepping in snow and ice, before I can rent it. You do nothing for the customer. This may be the last time I rent a U-Haul. The prices are getting too high, anyway. I'm sure there are others that are cheaper.
Chris T
Mega Saver Blairs Ferry Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, IA 52302
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