Location is fine. The mobile app pickup process is terrible and can be much improved with just some process improvements. One, have the customer complete the driver verification process much earlier than at the time of pickup. Having to submit a driver's license, picture of yourself, and 2 references at the time of pickup is just not customer friendly at all. 2. Update the instructions to state that the customer should arrive an hour prior to the time of pickup. Not 1 hour within the pickup time. That's confusing as it seems to imply just arrive an hour before or up to an hour after your scheduled pickup. If these simple changed can not be made, just sunset or disable the mobile pickup process until further notice.
Mckechney V
Tnt Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, IN 46953
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Customer Reviews
- 4.5 Average Customer Rating
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They had no record of our reservation and the employee working there was clueless his answer to anything I asked was let me call someone else.
Ronald SNothing
TERESA WThe couple that helped us are extremely friendly and kind. They were understanding when I had to extend my time by a day.
LISA SOutstanding customer service. I arrived after closing (believing I had setup an after-hours mobile pickup). They unlocked and stayed to set up the rental. 26’ box truck was the nicest, newest truck I’ve ever rented.
WARREN W