It would have been helpful had there been an actual person at the location when I had issues with the online check-in. I am not at all tech savvy and had to make several phone calls to complete the check-in. Not to mention that the prices quoted at the time (in person) of the reservation was different from the price I was charged. I was quoted a price of $10.00 for the dolly and was charged $15.00. This is not necessarily an issue with the pick-up location - but when it came time to choose a drop off location - the place closest to me (where I had chosen at the time I made the reservation) was not an option (I was not given that location as a choice). It required another telephone call to have customer service complete the drop - off location. However when I arrived at the location to drop off- off the truck - that location was out of business. Which required yet another telephone call to find another location. Each time I actually spoke to a human being, my issue was handled. However the added stress was too much. I’m not even going to mention the added mileage having to go from location to location. Not that the extra cost was a ton of money, but it was more expensive at no fault of mine. I will NEVER use U-Haul again!
Barbara R
Quest Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, NC 28752
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Just dropped off truck, business was closed. The location was easy to find and had room to accept the truck.
Jeff DEasy experience
Julia PJust make sure everything is lined up before customer gets there. Corporate needs to make things clear all the way through the deal.
ALICE EMaking sure the truck's seatbelt is not jammed. Had a little bit of trash under the seat. Otherwise the truck ran great 😃.
DINA T