Dash was very dirty, spilled sticky residue in cup holders and inside truck bed looked like a puddle of dried vomit. I can live with that but the online renting was a nightmare.. I had great cell connection but it still froze on me, too much time taking pictures and uploading information I felt, both times I rented online I had to call in as something online wasn’t working correctly. Process took much longer than going to a line person at a counter would have.
INSHALLAH K
McKinney Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McKinney, TX 75070
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Customer Reviews
- 3.5 Average Customer Rating
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The employee at the drop off location was very kind but the location is very difficult. It is a gas station in a very heavily populated area off of a heavily travelled highway. I was 10 miles over the original amount of fuel in the truck and U-Haul charged an additional 8+ dollars. U-Haul should have priovided the additional fuel up front for our having to drive the 40 mile round trip to Lufkin to pick up the truck when they should have had a truck available in Nacogdoches with the 3+ days advance notice they had for my rental. Not the same company I have used for moves over the decades.
Mark BPicking up the truck took us 30 minutes. The lady on the phone was super helpful, but it was a painful process. Dropping the truck wasn't easy. The place where we had to leave the car had a regular vehicle, making the process challenging. Maybe you should mark those parking spots as "for U-Haul only." Also, the lock was giving us a hard time. In that tiny area, it was challenging having it open.
IVAN DIt’s not a very clean location. There’s no access for older or disabled people. The curb to the store is very high. The gentleman who helped us was very nice, but if you are not willing to do everything on your phone, you’re gonna be out of luck. There was no opportunity to print out Receipt, etc..
Carol LCustomer was amazing and professional
Abigail S