They were busy but had a convenient drop off and followed up with a call to say everything was complete.
ROBERT Z
CARSMART USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mechanicsville, MD 20659
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My only complaint was the weed smell in the U-Haul.
KELSEY HDear U-Haul Customer Service, I recently rented a U-Haul for pickup at 3:45 PM on Saturday. When I arrived at the location, no one was there. I waited about 20 minutes before someone finally showed up and asked why I was there. After I explained that I was there to pick up a truck I had reserved online, he informed me that the vehicle smelled strongly of marijuana. I made sure he added a note to my rental agreement documenting that the truck smelled like marijuana before I rented it, so I wouldn’t be charged a cleaning or smoking fee. Additionally, although I had requested a hand truck, there were none available at the location. The representative also edited my reservation, which caused my drop-off location to change from King George, VA to Fredericksburg, VA. Because of that change, I was charged more money, even though I didn’t request or authorize the modification. This was my first time renting from U-Haul, and unfortunately, the experience was very disappointing. I hope this issue can be reviewed, the additional charges corrected, and steps taken to prevent this kind of situation for future customers. Thank you for your time and assistance.
Zackary ADefinitely a great location with great personnel.
CORY JHours for office stated 0930 they did not arrive to open till 1030-1045 but was able to get equipment and head on my way
RICHARD J