I had a disappointing experience with this U-Haul location. The day before my rental was due back, the gentleman at the shop called me and, with an attitude, asked when I would be returning the truck because another customer wanted to rent it. I had to remind him that I rented the U-Haul for 48 hours. At that point, he laughed, realized his mistake, and apologized. Then the next day, around 9:00 AM, he called me again even though the truck was not due back until 10:00 AM. Once again, he told me in a rude tone that he had a customer waiting and wanted to know when it would be back. I reminded him that 10:00 AM was the agreed return time and told him I did not appreciate getting these calls over something that was still on time. I’m a busy person, and dealing with unnecessary calls about a rental that was not late was frustrating and a waste of my time. Instead of simply owning the mistake and apologizing for both the confusion and the attitude, he became defensive and claimed I was accusing him of harassment, then said he didn’t appreciate me. Very poor customer service at this location. This could have easily been a 5-star experience if he had just handled his mistake professionally. We all make mistakes. The difference is how we respond to them. Do better.
William M
NWG Automotive Repairs Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Medway, MA 02053
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Customer Reviews
- 4.0 Average Customer Rating
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The representative at the gas station was not only well informed but made the process easy - because all the "on-line" technology is a real pain!!! Thankfully he knew what he was doing.
JOHN OThe app is a little quirky and makes you go through a lot of steps. Could be a little simpler
Teresa KJoe was easy to pick up and drop off to
Meagan RA few complaints - but nothing to do with this location. Millis Gas had my original reservation and the truck was not available when I arrived. I also found the app to be very repetitive with entering the same information over and over.
ASHLEY S