The worst rental experience ever …..I start to clean the van by myself….so dirty….the pick up was epic….welcomed by a guys who said(she didn’t like to be wake up) had a reservation at 1 pm and i showed up at 12:30 and call the number because nobody was there,and they didn’t find it ….the drop of was also epic ….supposed to be on the private parking lot but it was closed….so i drop it on the street (office closed on Sunday) And they charge me 2 days rental instead of 1 (truck was returned the day after at 12:30 pm
Frederic J
Le Roseau Printing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33138
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Customer Reviews
- 3.0 Average Customer Rating
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great people, very helpful and not as busy as other locations
Jeffrey WThis is by far the worst store in U-Haul brand, it is a total scam. Beginning by the people who claims to work there, rude, not attentive, terrible terrible attitude. I rented a van for 24hrs, returned in 23hrs but the charges are out of mind. The store is closed on Saturday so they requested I dropped the keys as regular MO for U-Haul, did all that but now I am charged for all kinds of things that were not in the initial agreement like $75 SAVE MOVE" NEVER REQYESTED OR CLEAR BY ME) been calling the store for 1 week, they hang up, they rude when answer, no call back, NO REFUND OR EXPLINATIONS AT ALL. THEY ARE NOT HONEST AT ALL. AVOID THIS LOCATION
Mele MOwner charged me for 2 gallons of gas after having used the van only for 4 miles, it was a quick move. He told me that it was not his decision, but that U-Hall's system immediately charged that amount. In addition he told me that the gas money was collected by UHall, not by him, which does not seem to be the case. Bad experience, very dirty location.
Paul AMore uhual at this place
kesly s