The location was supposed to open at 9:00 a.m. we were there at 9:15 and the door was locked and all lights were out. When we were about to leave the man came out and told us to come in. He's an elderly man and very slow on the computer. He had to start over 3 times and kept blaming it on the computer. The location closed early. Supposed to close at 5 p.m. We were there at 4:30 and it was closed. On the key Dropbox there was a note to return the truck via the U-Haul app. So I had to download the app in order to do this. The app is a joke. Not user friendly at all. After about 45 minutes the app finally took the return. Not really a good experience.
GABRIEL C
Delray Art Framing and Collectibles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, OH 45042
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Customer Reviews
- 4.5 Average Customer Rating
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Friendly owner
Xavion EWas double charged for a U-Haul that I only had for one day. Their systems were down so they couldn’t check in the truck when I returned it, when I woke up, I was charged an additional $109.
COREY MThe guy was super helpful.
Lisa SRemember you how big enough to to work for them
SHADY L