This was an “authorized dealer” who I believe lives at the store location..we opted for a self check out process for picking up our truck, yet the truck wasn’t prepared. First, we couldn’t get cell reception in this area making the app useless for check out, as we fumbled through a slow checkout, we were met with having to call the authorized dealer for the keys, making it not a self check out process. We explained what was going on and the guy was still confused saying we didn’t have a reservation.. because we didn’t, we already checked out through the app.. we just needed our equipment and keys. He finally figured out that we needed keys and still seemed very confused about which truck was needed and continued to attempt to correct us and talk over us even though we already verified the truck number and just again, needed keys and equipment. Once we finally landed on the same page, he opened the back of the truck for inspection but the dolly and appliance dolly were not in the truck which was another ordeal. The app asked for us to confirm details by taking photos and the guy was snapping at my wife telling her to just take pictures in our gallery and to leave. Very rushed, rude and just a frustrating experience dealing with another subpar authorized dealer who seems very put out by having a customer.
Amie R
Delray Art Framing and Collectibles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, OH 45042
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Customer Reviews
- 4.5 Average Customer Rating
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Wonderful experience. Folks were friendly and very efficient. Would do business with them again.
Tony MEverything was easy. Only thing I didn’t like was during the online reservation there where too many attempts to add stuff on when all I wanted was to get the trailer and checkout
Mark SMuy servicial
ALEXIS BEverything was great dropped off the truck, the women was nice and helped us get in and out within 10 to 15 min not bad
ODESSA R