I will never use uhaul again. A terrible business. I reserved the truck at my desired location and a day before pickup they called and said they didn't have my truck and sent me to another location. I selected the 'counter pickup' option and when I arrived to the second location, no one was there. When I called customer service they said I had to do it mobile and hung up! The app and website kept crashing and we ended up having to call the property manager to walk us through it verbally. We finally got the truck 45 minutes after the desired pick up time which put us off schedule. A horrible, horribe experience. I will never use this service again and I would like to get my money back for the hassle.
Samantha C
MAW Specialized Lawn Care Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, OH 45044
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Customer Reviews
- 4.5 Average Customer Rating
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No one was there
LLOYD FNothing, staff was very helpful I doubt I was there for more than ten minutes before I left with my rental.
Michael MDropped off after hours. Worked great.
JOSEPH DVery Friendly Customer Service was great
mark w