The day I picked up the trailer I was told by the guy who was hooking it up to my van that "I NEED TO BRING A MAN WITH ME WHEN I RETURN IT FOR THE UNHOOK". I said I would, but I don't have a man as I have been a widow for 14 years. He told me I need to bring a friend, a man because it is heavy. They did not check the lights, didn't check for any damage prior to releasing the trailer to me. When I brought it back the guy was sitting there eating and said did you bring someone. I said no, sadly I wasn't able to dig up my dead husband. He rolled his eyes, and I said it stinks being a widow. Customer service there really was horrible, the men who work there are cocky and snarky.
Deborah S
Empire Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midlothian, IL 60445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great customer service at Empire
PHILIP TNothing, it was quick and easy
John BGreat guy fast and prompt service
Shaheed WHave better parking available. Parking lot was very tight, and I had to park where the truck was parked and it took a small bit of time to get everything situated before I could leave.
SIMON S