It was really easy to pick up and drop off, my only problem is when I got The truck the check engine light was on, and the truck was running really rough. Also the fees were not specified clearly enough. I ended up paying way more money than I had planned and I was charged for after hours drop off, when I had the truck for 24 hours but ended up dropping off same day, and it wasn’t after hours.
Alexandrea I
Mill Creek Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mill Creek, WA 98012
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Customer Reviews
- 3.5 Average Customer Rating
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The van I took was incredibly clean inside and functioned beautifully. It has Android Auto & Apple Carplay so I could listen to music, use Google Map, and take phone calls safely as I drove. The turning radius is so, so tight and the backup cam was an incredible life saver — I could not have parked so well without it. This was by far the most high-tech van I've ever driven and the best experience to boot. The gentleman who helped me check out the van even told me to back the car up so that he could hoist the dolly I rented into the van for me. 'Twas fantastic service and I will most definitely look to use this U-Haul location again in the future.
KATHERINE RThey didn't have the reserved truck available at my appointment time, forcing me to pay more for a larger truck I didn't need and didn't reserve. Truck had a bunch of trash in the cabin, had extremely worn brakes (serious safety risk), and generally drove and sounded like it was moments away from breaking down. This location is run by the convenience store at the gas station at this address, so assisting U-Haul customers was clearly not a priority for them, nor something they really seemed all that well prepared to do. The truck did survive my rental period and at least the job got done at the end of the day.
Nigel HTodo muy bien la atención y ubicación pero el equipo tenía mal olor, un poco de limpieza y listo lo demás excelente
William GThe representative made it tough because my wife had a reservation and he wouldn’t accommodate for it. Until I finally had to ask him to cancel it and start a new one for me. Even then he made it sound like he still couldn’t help
GENE P