Everything went perfectly!
LINDA K
Mill Creek Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mill Creek, WA 98012
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Customer Reviews
- 3.5 Average Customer Rating
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After picking the truck up, one block away I noticed the ‘Low Fuel’ light came on and the gauge was BELOW ‘E’.! Had to drive 5 miles to get some gas. After that, the truck was fine.
RICHARD RThe person who checked the vehicle back in after I returned it would not explain why the bill was higher than quoted. When I pressed for a reason he just said "I don't control," then said I had to refill the gas tank. I pointed out that I drove the vehicle 8 miles total and put enough gas back in to keep the indicator at the same level as when I got it - which is what the contract requires - then he turned his back on me and walked away. Another worker from the location spoke to the first worker in Arabic at length then turned to me and said I would have to talk to U-Haul for an explanation. Neither of them were aware I could understand a fair bit of Arabic, after hearing them talk I pulled the receipt email up on my phone and discovered that the reason the bill was higher was because the first worker had put a $25 cleaning fee on it. The vehicle was not clean when I got it, as I indicated and photographed when I did the pre-rental checklist. When I pointed this out, the second worker seemed surprised that I went straight to the truth of why the bill was higher, then nodded and shrugged, and said, "Yes, I know, he made a mistake. I will refund you the fee within an hour." An hour later I had seen nothing for the refund, called customer service myself, and had the $25 fee refunded. Had I not insisted on seeing the bill before I left and questioned why it was higher, I would have been ripped off for $25. They knew what they were doing, and did it deliberately. This is not the sort of customer service I expect from U-Haul. I suggest you do some serious training with the personnel at that location.
JON RTruck was filthy. Guy was asleep on the desk when I walked in. Made me do the check in again even though I had already done it online.
JENNIFER CI was over charged by $60. Denied use of a hand truck, wasn't able opt out of personal property insurance. And had a false report upon returning the rental
JASON P