Didn't see a Uhaul sign along with the Mobil gas station sign (maybe I missed it). Found a small sign next to the door of the Mobil once I figured out where I was going. Walked in to drop off the truck and was told by the attendant that I HAD to do the drop off on line (which I was told would be needed only if after hours). This was 2:30pm and the attendant said he couldn't help me. Went back tot he truck, attempted to do it on line only to receive a message that my reservation couldn't be found. Then I had to call Uhaul. Person I spoke with, despite me telling her the online didn't work, told me I needed to do things on line. Around and around we went, she was very pleasant but not knowledgeable. After being on hold a few times apparently Uhaul made a call to the attendant at the Mobil station stating that he needed to do this drop off. So, apparently you don't have to do it on line - only if this particularly lazy attendant didn't feel like helping a customer. As it turns out he and some guy (maybe a buddy) were playing lottery tickets and in store bowling rather than helping me get the truck returned. Obviously not a Uhaul thing but you should know how this person acted. I'm assuming this person is paid by you to do a job. He failed. I don't rent many trucks and if this is a one off, ok, but if this is the norm I would never rent from Uhaul again.
RAJNISH T
Milldale Mobile
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milldale, CT 06467
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Clean inside of windshield
John JAwesome service
William FAll was excellent!
Stanley SThe salesperson is not being friendly when I returned the rental van late although there are no charges on the hours you used, only the miles you drive; however he said he could charge the late fee and that is not correct according to the U-Haul rental agreement!
TIEN T