From the start of the U-Haul rental process, I was disappointed. The short version, I would recommend shopping around to avoid using U-Haul. The long version, I scheduled the pickup online and requested the local U-Haul location from my home. A day before my reservation, I was told the truck I reserved wasn’t available at that location and I would have to drive an additional 20 minutes to a different location to get the truck I requested. During the reservation process, I requested that I drop off at the only Towson MD U-Haul location. The reservation process accepted that request. So, I filled the truck up a little above the gas level it was when I picked it up. Then drove less than a mile later, arrived at the only Towson MD U-Haul location to drop off. Only to be rejected and told my reservation was not in their system and I would have to drop off 20 minutes down the road at a different location. I then drove to that location, and the gas level was slightly below the level I picked up with. Within the hour, I received a receipt and an additional $23.75 charge because the gas was slightly lower. In conclusion, I would not and will not recommend U-Haul. I will shop around if I ever need a moving truck. Sincerely, disappointed customer.
Shane A
DDM AutoMotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monrovia, MD 21770
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Customer Reviews
- 4.0 Average Customer Rating
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Every time I stepped on the brakes the excellarator would engage just fix and it would be better
ERIC JThis rental point is located in a strategic location as there are no nearby units, making it very useful for people in the region. The service system through the app is excellent as the rental can be done independently and outside of normal opening hours. Thank you very much for the service.
Murillo FNo staff on site. Had to just leave the truck and wait to hear from them.
Joseph TThe u haul rep at DDM Automotive was very helpful from pick up to drop off. Vehicle was clean and ran very well
Matthew S