The rep could not tell me what the insurance covered (pretty bad), but they also couldn't tell me what size truck I was getting (are you kidding?). The fuel level was overstated and the read door is quite damaged requiring jumping from the bumper hanging by the strap to get it over some bent place in the door tracks. The truck was not badly dirty, but obviously had not been cleaned. The return with the same rep was fine.
HURDIS D
PGS Grooming
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, AL 36117
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was good
RICHARD DCustomer service was friendly but the equipment was empty on gas and the cargo door was really difficult to open and close.
Dominique HHave truck ready on time. 30 minutes late. Truck smelled like smoke and weed. Truck was swept out ok but only one quarter of a tank of gas in it. Overall just not professional.
Kneeland HEverything was prebooked then I got an email last minute that was was supposed to pick up in a different location over 30 mins in the opposite direction. When I got there the charge was $100 more! They had to call and argue with the online people to get my original charge back! Bad service on UHauls part!
David B