Was never sent a copy of the service contract that designated the drop off location for my trailer. When I contacted the uhaul representative, “Janelle” told me she was unable to locate my agreement and it was up to me to figure it out, as this was not her job. Threatened me with a $800 surcharge if I dropped at location. Rude is an understatement. I won’t be back.
Brian C
iStorage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, TX 77356
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing! Gigi was great explaining what to do and expected.
BRENDA WUhaul Manager in Montgomery was very helpful to ensure that all equipment worked well and that we understood the use of hauler.
LaCinda SThe last customer that had the truck before me left wet moving blankets in the truck. I couldn’t use any of them because they were so wet I couldn’t use them on my furniture. Disappointing because I was counting on using them
Charlene CThe UHaul representative delayed her lunch hour to accommodate my pick up time. I genuinely appreciate the excellent customer service.
Greg M