Trailer Rental & Towing in Monticello, AR at Rods Towing & Recovery

Great equipment and excellent service. Highly recommended.

5x9 trailer is 4'8 inside I had to take wheels off my adult go kart to fit. It was such a tight fit one of my fenders and one mirror was broken when we arrived at home. I normally do not have any problems with any of your equipment. But 5x9 is not 5'

This was a towing service location which was hard to identify as a U-haul location. Called the number listed for this location to make sure it was the correct location. No one was there at 4pm. Did get a response from a man at this number and received instructions for drop off. Very friendly and helpful gentleman.

First off the original location, Jonesboro AR, was supposed to have a uhaul we had rented days before. When we got there to pick it up they didn’t have a truck for us, after we had already paid and rented it days before. The next closest one was an hour away and so we had to go there, get the uhaul, and return to Jonesboro before our trip. They gave us 60 extra miles, barely enough to get back, but when we asked if the gas was going to be taken off for our troubles having to go an hour away to get the truck and bring it back. The lady at Monticello said no And was absolutely no help in getting someone that would assist us or talk to us higher up the chain. She was rude, the sight was not well maintained, and just the whole experiment with uhaul was bad. As of right now we will never use/recommend a uhaul company again. They cause us more trouble and didn’t offer any help or apologies other than 60 miles, not including the gas to get the truck to our original sight. Bad experience.

My complaint is not against either location the pick up or drop off location. My complaint is with U Haul company. I reserved a 17’ truck online at a rate of 373.00. The place it was reserved to for pick up could not get the truck. I ended up calling U Haul and changing the place of pick up and was told that the 17’ is being phased out, that I would have to get a 15’ truck. 2 things, first, as a result ...all of my items would not fit in the 15’ as it would have the 17’, so now I am having to make an EXTRA trip to AR, just to get those items, over 300 miles one way! Secondly, the 17’ was reserved for 373.00 and the 15’ I had to settle for was 393.00. So you gave me less truck for more money. Then charged me 5.00 for 6 blankets. That’s the way to make money. I have asked at least 3 U Haul dealers if they have heard the 17’ truck is being phased out and all 3 have told me no they have not heard that and 2 of those places had a 17’ on the lot. So the truck costs more money and the extra trip to AR is costing more money. I have always used U Haul for my moves but I am very disappointed and unhappy with this last rental. Not real sure you will get anymore of my business. Customer satisfaction seems to be bottom of your list. Please be assured, I will take this complaint as far up as I possibly can. Totally not acceptable. JUST SO IT IS CLEAR...it is not the pick up or drop of locations that I am unhappy with. They were excellent.

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My complaint is about the U Haul headquarters that gave me the drop off location in 109 Carla Ln. I waited outside and called no one ansewered, found out out they are closed on Saturday as of January 2018. Called back U Haul and received information about another location in Gains St west of Walmart. I went to Walmart, but no one has heard about this or knew about it. Actually t The location that I dropped off the U Haul was the closest location to where I leave. This is attached to Mecanic shop that is closed on Saturday, but this location was not given to me as an option. I ended up spending 2 hours instead of 10 minutes to drop off the U Haul.

I picked up the uhaul it was clean and swept inside but all around the rubber seals on door was full of roaches so I had to move my dads stuff from Arkansas to Tennessee and leave it out in a building to get sprayed .so not only did i have to rent a uhaul but I'm also out of money to spray my dads property.

I dropped it off after hours. I called the day before and the man was very friendly.

Very nice people and helpful