They were rude
Debbie C
Triple A Pawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monticello, AR 71655
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Updated signage directing customers to the correct building would be helpful, but beyond that, this was a fast, simple, streamlined process. Definitely recommend using these guys for Uhaul rentals in southeast Arkansas.
Spencer CI originally had a pick up scheduled in greenville mississippi. But found out the next day the location didn't have anything for me even though I scheduled several weeks in advance. The owner was very rude in greenville. Went to two other places in greenville to find nothing cause customers were not turning in the equipment on time. Was able to reserve a 15 foot in greenwood. Drove over 1 hour to find out the customer had no plans to being the uhaul truck back on time. Ended up driving to Monticello Arkansas which was another 2 hours to actually get a truck. Spent over 6 hours trying to find a truck. Put me a day behind in this move to north Dakota.
Aaron GVery east to return
Kevin HDear U-Haul Team, I’m reaching out to express my deep dissatisfaction with the level of customer service I received during my recent experience. The lack of professionalism, accountability, and basic courtesy was both surprising and unacceptable coming from a company of your size and reputation. If this is the standard U-Haul chooses to uphold, it’s clear that customer satisfaction is not a priority. I expected a straightforward rental, not a frustrating series of miscommunications, delays, and indifference. I hope this message finds its way to someone who still values customer feedback. If not, rest assured that this experience will be shared where it counts.
William T