Staff confused on process. App is complicated and resulted in the wrong info being entered for the driver and the towing vehicle. It took at least an hour for staff to fill out the forms.
Darlene B
Superette Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nanaimo, BC V9R2W3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The owner was great - solving the problems inherent in the UHaul system. It is very frustrating to order moving pads only to be told that they did not have the full order and then having to stop at another location to pick them up (and drop them off separately the next day). UHaul should have this system figured out by now and not leave independent dealers to solve UHaul's system failures. Also the truck's HVAC system was faulty - the fan knob was broken... good thing the weather was temperate.
Wesley TRented it through the Superette store. The staff was very thoughtful and kind.
jacki mGreat guy at the counter handeling the contract ! Very helpful and went out of his way to get me going .
Roderick BI have no suggestions for improvement. The shop owner stopped what he was doing to make sure I was able to get the truck fast and was very pleasant to deal with. Would definitely rent from this establishment again in the future. 10/10 overall experience.
Kieran S