Very poor customer service. I was told the truck wasn't there/available. After 20 minutes of waiting they had to speak to corporate rep which had them to release the keys to the truck. I don't know why it was so difficult for them to understand the contract or why they kept saying they didn't have the truck when in fact they did. This location was the worst and set me back an hour on my trip and use of the vehicle.
Steve M
Valley Liquor & Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Once again, using the kiosk was challenging. My phone was inhibited and prevented me from completing the applications.
Claudia LI will never go here again. Whoever answered the phone cannot communicate in English, not being prejudice, but I could not understand him and he had no idea what I was asking. I called back, got a different guy, same thing.
SANDRA EAbsolutely awful experience — TOTAL SCAM!!!!!!!!!! I rented a U-Haul truck for what was supposed to be a one-day rental. I even made it clear to the guy at the counter that I wouldn’t be needing it long. I returned the truck in under 90 minutes — well within a reasonable time for a daily rental. But apparently, this guy decided on his own to cap the rental at 2 hours, without telling me. To make it worse, when I brought the truck back, he was "too busy" to check me in or give me a receipt. I left, assuming everything was fine. A few hours later, I get slapped with a bill for double the charges AND double the insurance. When I call to ask what happened, U-Haul gives me some ridiculous explanation that if a timestamp is added, they start charging daily rates PLUS insurance for every “period” after that. Are you kidding me?! That is a straight-up scam. There was zero transparency, zero accountability, and absolutely no customer service. If you value your time and money, do NOT rent from this location — or U-Haul, period. Shady business practices like this are why people stop trusting companies.
JASON HFull tanks of gas
BRIAN P