Truck was not clean driver and passenger area had some trashLIBERTY T.
Moving Truck Rental in Napa, CA at Valley Liquor & Gas Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Napa, CA 94558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
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Man who helped me input th wrong drop off address and created a huge issue I had to,call uhaul several times to resolve. I also could barely understand him which added to the confusion.ROBIN K.
After 3 trips to the store and 2 hours after reservation time, we finally got the key. Won't rent here again.eric F.
When I returned the truck, there was no one working there who could examine it to see that there was no damage. That made me very nervous bcs I know someone who was charged for damage they didn't do to a rental car. The guy who worked there didn't know anything about U Haul and wouldn't even write on my contract that I brought it back without damage - VERY FRUSTRATING. Never going there again.Julie P.
Management of the location was terrible. Only had the the vehicle in my possession for 1 hr and a half, drove it for 10 miles. I was charged with additional 170 miles due to the miles not being inputed/updated correctly from the previous trip. After explaining to the employee and showing him pictures, letting him know that it's was impossible for me to drive 170 miles in a 1 hr and a half duration. He simply didn't know what to do in this situation. They charged me by default. He said to contact the owner to see how they would go about it. It's been a back and forth, still haven't came to a conclusion.Anthony M.
Terrible service I had to hunt for the owner. Dirty pads. Took two hours to go through the process. Lots of back and forth with the liquor store employee to track Rosen the uHaul rep TerribleJarred P.
You have really watered down your business model with these independent locations. The pick up location was a liquor store. The first employee had no idea how to utilize the equipment. Then the person who had a rough idea took 45 mins to complete the computer inputs required and provide the keys to the vehicle. Also, their printer did not work, so they were unable to provide me with any type of contract or receipt. The individual asked if he could take a picture of his computer screen with my phone camera so I could have some sort of documentation. A complete disaster and huge waste of time at this location. U-Haul and customer service have nothing in common.ANTHONY W.
I reserved the truck and picked it up a few days later. After I was on the road uhaul changed my drop off location without my consent. As a result I had to drive two hours out of my way to return it.THOMAS N.
Have the proper equipment rented onlineRichard M.
It took 30 minutes for the staff to get to me (the prioritized people coming through the gas station buying cigarettes). I had already filled out all my information online. The amount of work needed was very minimal but I had reserved a dolly and wanted to pick that up, so the app wouldn't work. They did not have a dolly. The truck had a low tire & the engine light was on for that. They told me to air up the tire. Not really at the top of the game.Joseph B.
I downloaded the Ap to make it easier for me to pick up the truck. It took me 10 minutes after I'd arrived on site to complete all the procedures. I did this as an on line because I didn't want to go inside because I've been self isolating for over two months. After going through all the on line requirements, I had to go inside the store to pick up the keys to the truck. The line was at least 20 people long so I had to stand inside the store for more than 15 minutes to get to the register.Caroline S.
This location was having a lot of problems with their "system". I think they might need a new computer. They turned away several people with reservations despite having tons of trucks in the parking lot. They lost my reservation (or couldn't access it). After waiting for over an hour, I got the number of the person who is in charge, and he was very helpful and ultimately we were able to get the truck. The truck had a half full tank of gas and did not include the furniture pads or dolly that I reserved (and was charged for). Unfortunately, I will not rent from here in the future.Avery H.
Car was dirty. I don't care as long as I don't get charged to clean it. Only issue was the wiper blades were crap and made it dangerous to drive in the rainJack H.
Representatives were friwndly and professional. Information entered online didn't appear to be available. Had to re-entered. Windshield was dirty; representative only partially cleaned it. Otherwise, vehicle was clean and well-maintained.WILLIAM N.
The floor of the truck was dirty, but aside from that it was fine. I did request and confirm a 17 foot truck for $29.95 but the day of the rental it was changed to 20 foot truck for $39.95. I let the agent know who I spoke on the phone with who said she couldn't change the amount so I followed up via message through the app and never got any response. I feel like I was tricked into spending $10 more dollars. If I was allowed to rent a 17 foot truck but then UHaul no longer had one available and had to upgrade the size, I should not have been charged more.Gregory G.
My only complaint is that I was given the wrong dollyJody M.
I am very offended by uhaul and it's employees, this last rental was a bad experience from start to finish.Florian G.
Use the app, very efficient and fast!Robin C.
Costumer service is great!!!yvette B.
Had to wait while U haul guy had to be called to check on low tires. Gas tank also showed empty.John M.
It's a convenience/liquor store location, the only way I could tell this was the drop off location was the navigation on my phone said this was the address and there was another uhaul truck parked there.Richard R.
Have truck available at closer locations. Have trucks available during the day that was reserved.Albert Joshua V.
Nice costumer service. Caring and professionalyvette B.
My local contract connected me to regional manager who is able to arrange the truck I wanted and have it at the location for me to pick up. I was picking it up on Mother's Day and they arranged a special time so that everybody could be with mother and I could pick up the truck. Great guy.grant L.
The clerk was well meaning but clearly unequipped for the job. Stared at the screen perplexed for minutes at a time, with people in line clearly frustrated. You need to establish some minimum ability to do the job quickly and efficiently- even if they're new or ESL.Christopher D.