Although the pickup site was convenient, clean and staffed by a friendly people, the return using the U-Haul app was painful. U-Haul quoted the pickup to be at 9:30am, the site was not open until 10:00am, closing at 2:00pm. U-Haul should have indicated that during the reservation application. I returned the truck after the sit was closed so attempted the return via the U-Haul app. Because of, I suspect because of poor cell phone connection, the pictures taken as per the app return instructions would not complete uploading. I tried for more that a half hour to complete the return instructions but came to a reality that it wasn't going to work so I left after placing the truck keys in the key return box. My complaint is with U-Haul; incorrect available time and reliance on an app that clearly wouldn't work at that location. However, it did appear that some information was accepted as the e-mailed receipt did show the correct milage and of course the billed fee and credit card charge.
Edmund J
Print Pack & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34120
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The lady I was dealing with was friendly, knowledgeable. The experience was really great.
JOHN MVery helpful, friendly, resolved my issue
CHRISTOPHER CMy experience with U haul was very good
Mark eGreat customer service at the store.
ANTHONY R