Cathy and crew do a Fantastic Job. Customer Service is Second to None!!
DUANE F
Wren Napoleon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napoleon, OH 43545
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We reserved a truck AND a couple of dollies and furniture pads weeks in advance. The dollies and pads were NOT with the truck when we picked it up. Called them when they opened and they told us we would need to pick those items up in another town. Drove there and they had NONE of those items. Ended up going to the hardware store and bought my own dolly. Then when we were billed upon returning the truck, they charged us for those items that we DIDN’T get even though the SEVEN (not exaggerating) people we talked to throughout the day said we would not be charged. Talked to another three people by chat last night and it’s still not resolved. The truck was fine, but don’t count on them for anything else, and their ability to resolve a problem on their end was ridiculous. NOT what you need when you’re already stressed about a move.
Jeffrey BGreat Customer Service
DUANE FI don't know how you would improve this, but getting out of your lot with a u-haul trailer in-tow is extremely difficult. Being just off the main highway is convenient in theory, but not so much in practice.
MICHELE DTruck was in good condition and ran well. The girl working where I picked up from was very pleasant and personable and got me set up quickly.
BRADLEY B