Subject: Refund Request for Equipment Number [DC4869U] To U-Haul Management, I am writing to request a full refund for my recent one-way rental from [Starting City] to [Georgia City] on [Date]. The staff at the pickup location were professional and helpful. However, the 10 foot truck provided was not roadworthy. I did not notice the mechanical issues until the vehicle was fully loaded and I entered the freeway. Vehicle Issues Severe Vibration: The steering wheel and cabin shook violently at speeds over 45 mph. Burning Odor: A strong smell of burning oil or rubber filled the cabin throughout the trip. Mechanical Noise: The engine and transmission made loud grinding sounds. This was the most dangerous driving experience I have ever had. I have video footage of the dashboard shaking and the engine noise during the trip. When I arrived at the Georgia drop-off location, the receiving staff heard the noises coming from the vehicle. They immediately marked the truck as "Dead on Line" and told me it would be taken out of service for repairs. I paid for a reliable vehicle, but received a safety hazard. Because the truck was in unacceptable condition, I am asking for a refund of the rental rate and mileage charges. I have attached my receipt and can provide the video files upon request. I look forward to your response. Sincerely, Sean Mckinney] 770-686-5803 Contract #19304558
Sean M
Fitz It Auto Repair
(U-Haul Neighborhood Dealer)
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Very friendly and helpful. Definitely a pleasure to work with
STEVEN TVery helpful!!! Thank you for your help. I appreciate it.
Kara ZJust an average lot for U haul rentals Custom service was good.
HANS BSorry it took me a little longer than planned and I could not get the truck back in its spot as someone had parked another truck across 2 spots.
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