This was not the pick up location that I requested. It was not a nice location. This was the worst U-Haul experience I have ever had. The trailer had a tire issue half way through my 1800mi drive. This delayed my trip by over 2 hours and could have been much worse. The tire lost its tread. I was lucky to get off the road safely and somebody wasn't hurt or killed. The positive part was the road side service company that did the repair. The tires were old and they replaced both. This trailer should never have been put out for a long one way journey.
JEFFREY K
Jay & Sons Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Berlin, WI 53151
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everything on app was very helpful. Great job with the service on your end.
Samuel HI would've rated this as Excellent, however I was charged $15 for "Safe Move" Coverage which I declined when I reserved the Rental Online and also declined In Person. I emailed support on 02/02 requesting a Refund/Credit back top the Credit/Debt Card that was used and I have yet to receive a response or Refund/Credit.
CHRISTOPHER JNothing really 😀
KIM GThe inside had debris, an earring, and leaves in it when we received it. The two attendants were angry when I had tech issues uploading my drivers license on pick up. First time renting a U-Haul and I won’t again. Huge stress added onto stress.
rachel p