there was confusion with the drop-off location. I made the reservation to dropoff at the New Church, VA location, the printed contract I was given said drop off at New Church, which is what I did. However, the online system said to drop-off in Pocomoke City, MD which was confusing because the Pokomoke location called me on the 3rd day asking when I was going to return the trailer. I explained I already did, then noticed a charge on my credit card. I called and customer service said I didn't drop off the trailed. I explained what happened and told them I had taken pictures of the contract that said drop off in New Church, VA and pictures of the trailer at the drop-off location. very disorganized experience.
MICHAEL L
Moes Service Center & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Church, VA 23415
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Customer Reviews
- 4.5 Average Customer Rating
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Easy but expensive
SONYA Sthe text sent to me with the dropoff location was an empty building. i figured out the correct location, but your info should be updated.
RICHARD LEverything was as expected, which is all I really want. Thank you.
Ed WWas a service garage, guy at counter very nice and drop off was easy and quick.
MICHELLE L