I thought it unreasonable that when wanted to return the rental to the destination U-Haul that we would be charged over $200.00. I believe that your company should be a bit flexible when unforeseeable weather conditions occur. I have been 30 some Year customer.
EDWARD S
Moes Service Center & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Church, VA 23415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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the location was great but the fuel gage was wrong, and I did not check it till I was halfway through my use of said u-halt truck so I ended up puttin $40 of gas into this truck rental when I did not have to b/c I was afraid of getting charged for fuel
Tracy RUpon the rental return I was definitely overcharged for gas .
VICTOR FBuen servicio
Enold Jthere was confusion with the drop-off location. I made the reservation to dropoff at the New Church, VA location, the printed contract I was given said drop off at New Church, which is what I did. However, the online system said to drop-off in Pocomoke City, MD which was confusing because the Pokomoke location called me on the 3rd day asking when I was going to return the trailer. I explained I already did, then noticed a charge on my credit card. I called and customer service said I didn't drop off the trailed. I explained what happened and told them I had taken pictures of the contract that said drop off in New Church, VA and pictures of the trailer at the drop-off location. very disorganized experience.
MICHAEL L