We contacted Mankato uhaul. Spoke to Alissa- confirmed twice they had 15" truck before driving an hour to collect, she said reservation not required on Thursday afternoon. Got there at 4h30pm as discussed after work only to be told they have none. No real apology. They then proceed to do reservation at New Ulm - a further 30 miles away - gave wordlock codes everything and assured us that everything would be pick up ready as we get there after hours. Got there - no lockbox- no wordlock - owner don't answer as it after hours - so Mankato Sue just said they can't help! Contacted customer service - they also confused and transfer you around from one person to the next. Now 9pm in New Ulm - almost 2 hrs from home in Rake Iowa. We then had to book into Microtel till 9am when business opened- we had to he on road already to new destination as we start work Monday and had to unpack and prep everything as we do OTR work. We lost a whole day which we paid for due to staff incompetence - had to incurr extra unnecessary costs at hotel and not one person gives a damn. All they say is "so sorry to hear" ? Really bad that not one of your senior personnel even bothers to pick up phone to call and offer remedy or reimbursement . Even the owner at drop off said he is aware how bad service has gotten.
DAWID T
Arts Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Ulm, MN 56073
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Customer Reviews
- 4.5 Average Customer Rating
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Taking all the photos before and after pickup is a hassle and time consuming. I much preferred the old system where the dealer handed you the keys and you were on your way.
Jim SAlways a great and quick experience picking up and dropping off equipment
ANTHONY CWhen needed to call cust service, she was rude and hung up before we had found the truck. Needing an alternate phone number should be flagged during the reservation so one can prep the alternate.
Janet AFront desk guy is friendly and welcoming. Never have issues with my reservations or equipment.
Gregory H