The mileage on pickup was entered correctly as 92217 miles verified by phone picture at 806 am. Upon return, mileage was 92272 for a total of 55 miles. Invoice received from U-Haul was for 73 miles because U-Haul had starting miles at 92199 which was incorrect. Owner was loud and belligerent refusing to do anything but say it was U-Hauls’ issue. Based on wrong mileage reading, I was overcharged around 29 dollars. Will never use Farooques Citgo ever again and will let as many people as possible know about my “experience”. Not sure how a wrong mileage reading gets entered but since I paid Farooque I asked him to rectify the error. Just kept getting loud and belligerent trying to shut down the discussion. Is there anyone who can correct this?
datte j
Farooques Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, DE 19702
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Customer Reviews
- 4.5 Average Customer Rating
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Farooques always has what you need! Rented 26ft box truck twice this week! Trucks are always in tip top shape! Staff is friendly and always accommodating!
TREVOR VI was given a quote and final bill was $30 less as uhaul found a better offer available! Tremendous
Robert SExcellent customer service! Nothing wrong, parking is just a bit cramped.
Andre BI had some trouble getting the side door to unlock.
geoffrey W