We showed up as soon as the office opened to find no one there, no way to get our key and no response from anyone. Waited over an hour for our vehicle then finally received a call that questioning if we were there. A representative showed up an hour late. In the meantime, we were scrambling to find a vehicle for a job. Worst experience ever.
FRANKLIN P
Putting Things Together Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, NJ 07108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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There’s no one to help you at this location. I rented a truck with two dollies, and neither of them was inside the truck. I asked someone who works at a nearby shop if they knew anything, and they gave me one of the dollies, but they were not a U-Haul employee. The truck also didn’t have a lock on the back door
FERNANDO RVery unorganized Transaction. Poor customer service. Owner of the truck should be on site to help.
Sebastian MBe more presentable
Worrell TLocation is on the street, I had difficulties trying to find someone to help me get the truck key. Location is a mechanic garage with no employee knowledgeable or helpful to about the uhauls. I stand out on the street in a very cold day for over an hour and half until a got a hold of Luis on the phone. He was extremely helpful on the phone. Also the trucks were parked so close parallel to each other that it was almost impossible drive out. I will never rent from this store. Very frustrating day.
Jeffrey V