The guys working there were really nice and friendly, the price wasn’t bad, but the trucks were old old old and had a ton of miles, not clean, not well maintained, it was not the employees fault they don’t determine when the company buys new trucks but it was BAD. The truck barely ran, 100-200,000 miles. Totally run down. Terrible. And there was almost no parking out front to drop back off the 100 year old best up POS truck. Shameful to rent such an old terrible truck.
JEFFREY W
Airport Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport Beach, CA 92660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We scheduled an appointment to pickup at 4pm from a live person. Arrived to a locked front door with sign stating "gone to post office, back at 5:00pm" This caused a 45 minute delay on our tight schedule, as we expected office to be open. Other customers arrived behind me, then gave up. We called office line, no answer. I tried to use the uhaul app. It failed repeatedly when we tried to input any images/data, including ccard info. Called a 2nd time and manager eventually picked up. Was unapologetic, said to try reinputting the data on app again...eventually, it worked but very slow and buggy. This is not how to retain repeat business customers. The rental process much smoother with live people onsite. We bypassed the early-online check in because in the past it has been problematic. Hoping this criticism reaches someone who is concerned. I won't be going back to this location.
Edward GThat Old Thing was amazing! I was moving to Tehachapi and was dropping off the truck we used to move here one way. My drop off with owner Travis was seamless - super fast and trouble free! I realized I had forgotten something in the cab when I got home and when I called, he found it and then his family dropped it by my house on their way home that evening!! Absolutely above and beyond - it was amazing!
Catherine HThe staff who helped me were VERY friendly.
GABRIELA LBigger parking lot with more parking spaces
Philip P