The only thing was the equipment was not were i scheduled to pick it up and was notified that day that i had to go to a different location to pick it up which i had to pay an Uber to take me there, when i could have walked to the original location, they had a month to get the equipment to the correct location, now it cost me more money and additional mileage from the rental, the truck was great
Ron P
M&M Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
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Customer Reviews
- 4.0 Average Customer Rating
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I received a call earlier in the day to change location of the drop off and return the truck to this location and they had no initial records of that when I arrive. Although I stated the complaint about the hole in the gas tank they seemed to be helpful, however I was charged for some random type of fee. I will be disputing the charge because it’s bullshit
TUCKNER FI filled up the gas tank when I arrived at M&M Shell. After dropping off the truck I was charged for 3/8ths of a tank of gas. Basically, I was swindled. Thanks for that
JAMIL RFirst let’s start I was scheduled to pick up at a different location. I happen to call back to find there were no trucks there and moved to another location. My gps took me to a location right next door which is a U-Haul facility with like 20- 30 trucks. The girl had no idea and. Sent me on a wild goose chase miles out of my way. I went back there and after spending and hiour and half realized it was the gas station right next door with one truck. I went in there and no one spoke English. They did not understand me and were laughing at me. While this was going on a representative fromuhaul called me and said she was trying to call the store and no one was answering. I told her the two clerks were looking at the phone laughing. A supervisor showed up after 10 mins and blamed me for being late and any confusion. I don’t appreciate being spoken to that way and being mistreated. U-Haul would be my last resort ever again.
KEN RI just handed the female keys and that was it and about an hour later I got the receipt which was up for discussion
TINA D