Truck was old. One of the hooks for the ramp was broken/missing. They did not supply the items booked on-line. Facility was not open when we came to get the truck. We had to go to another facility to get dollies and blankets and lost an hour and a half of time for our moving crew booked from U-Haul which cost us $180. The people at the corporate facility we went to for supplies were not very helpful. I spent over an hour on the phone with customer service about these issues and did not get any resolution on the money we have lost. This was a very bad experience with U-Haul.
Alan B
Oneway Multiservices and Security
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Miami, FL 33161
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great service.
Morales LNever to rent from this location
Shaquan EI had made my reservation for 11:00am and the owner of the bussiness showed up 15 min late which made me be late to my appointment with my customer. Truck was also not clean with food crumble in the cabin
Jose CThe location at 14093 West Dixie Hwy in North Miami was not the problem. It was the initial location at12865 NW 7th Ave. that was the problem. I went in a few days before I needed the service and asked for two days of service and the clerk at the desk put in four hours. This caused me unnecessary time all day to secure a rental truck to complete my hauling. Competent staff can save the client a lot of time and make them want to come back. The service at West Dixie Hwy was very accommodating after my ordeal at 7th Ave.
Patrenia W