Note that this was NOT the locations fault, but the fault is on the person the day before who rerouted me to this pickup location, knowing what I paid for. I ordered a 20 ft truck with a furniture dolly and appliance dolly (we needed a furniture Dolly due to heavy stuff we had). When we arrived at the location in the morning, we were told “oh we don’t have any dollies here”. Well I certainly need them and paid for them! He took them off my bill, but that didn’t resolve the issue of not having dollies. If a location doesn’t have the equipment requested, we should not be able to book there, end of story. I shouldn’t have had to find out at the very last minute. I had a bunch of guys with very sore backs at the end of the day which could have been avoided. Very disappointed with uhaul.
Amanda V
North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Olmsted, OH 44070
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Customer Reviews
- 4.5 Average Customer Rating
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A. It took like 45 minutes waiting in line to get the U-Haul. And B. I filled the gas tank to the exact same line it was at when I got it and they still charged me $27 for 6 gallons of fuel?? With predatory service like that I will definitely be going elsewhere for my next move.
William RWent smooth on pick up, van had 22k miles no issues. The interior was spacious. Return was smooth, and promptly got a receipt in my email a day or so later with actual cost, which was as expected. Smooth transaction.
Andrew JI had issues with the app so I went into the Ace HW store. There was only one person working. He was friendly and helpful but overwhelmed. Because of the number of people it took an hour and 30 mins to get on the road.
James WBoth the miles and the fuel stated on the contract were incorrect as imputed by Rodriguez at the N Olmsted location. I did catch the fuel discrepancy, and had him write a note saying that it would be taken care of when returning, but I missed the mileage. When the truck was returned, he did not correct the fuel level, but instead charged me for 4 gal of fuel even through I returned the truck with more fuel than I had received it with. He charged 101 extra miles because the pick up mileage was incorrect on the paperwork. Luckily, I had pictures of the odometer for pickup and return miles. U Haul Corporate was very helpful and adjusted the fuel and miles charges, and refunded about half my bill.
Dragos L