Have and showed videos to uhaul oh the trailer literally bouncing off the road every rotation, and teter-taughtering back and forth from wheel to wheel. We have used several units and never had this issue. We had 3 vehicles to transport, and were only able to successfully move 1 around. Was too dangerous to haul it 40 minutes to the next location with how it was handling at even 28mph. The owner of the store it came from proceeded to try to call and then email me and tell me how they are just noisy and I wouldn't be refunded because I was able to "completely my journey" Glad to know he knows exactly what we needed done with the trailer while we had it more than we did... Rental was for 3 vehicles to be moved around, 1 from NY, 1 from Saint joseph to Coloma, and one from bridgman to Coloma. We can have the auto repair shot testify that we indeed had a vehicle waiting to be picked up and we're not able to do so. Benton harbor(emergency drop off location since we were too scared to drive it to scheduled drop off location) didnt have another unit to swap it with either, thus the reason for refund request so we can rent the unit from a location/company who has one in working order. Thanks.
jessica n
Restful Sleepin Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Tonawanda, NY 14120
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They seem nice people but They charged me additional $35 cleaning fee which was not good. The Cargo van inside was clean but may be little dust since I see for moving stuff from one location to another location. After returning the car I can clean that in 5 minutes with a broom or brush if they told me that they will charge me $35 if it is not clean. I will not go to this location anymore, not happy with them. If they don’t charge this cleaning fee, their service is ok.
mustafizur rrental was so easy. i was pleased with how clean the truck was and the service was great!
Melanie HExcellent customer service and support
Michele SWas not offered the safe trip insurance or military discount. Ended up paying $200 and wasting my time
Gavin R