We went to pick up the uhaul and were told someone would be there to assist from 6am to 9am. We woke up early to be there within those hours and no one was there. We needed to call the location nearby and have someone walk us through what to do over the phone.
Tara C
Stans Transmission
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Versailles, PA 15137
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Customer Reviews
- 3.0 Average Customer Rating
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So the first thing I noticed is that the entire lot is not well lit and looks like a salvage yard. Very creepy place especially when picking up after hours. There was snow everywhere and the entire lot had not been plowed or salted. At no fault of this particular location, the app malfunctioned which made it take about an hour to pick up my reservation which may not have been so bad if I wasn’t smudging around in snow in a creepy salvage yard and having to walk 20 feet out into a deep grassy field in 11 degree weather to take the required pictures of the truck. When I returned the truck all was going as expected until I could not find the U-Haul key drop box. The app showed me a orange box that said U-Haul attached to a pole. That box did not exist at this location. After searching around the creepy salvage yard location, I tried to call customer service a few times at 2am and it took a while to get through. The rep tells me the mail slot on the front door of the building is the key drop box although it isn’t labeled or anything. That was frustrating. The only compliment I can give is that the truck was in great condition and I was able to easily extend my rental for a few more hours when I was running behind. With that said, I would NEVER come back to this location and would advise others against it. I should have checked google reviews, but I was in a pinch after the other nearby location forgot to honor my original reservation.
Kristen DI have used U-Haul for years never had a problem
charles dWe paid for 2 dollys that was absolutely needed and when we got the truck there was no dollys in there at all yet still got charged for them.
Kristy PCleanliness: The cup-holder console of the truck had sticky pop spilled on it. I don't know why, but in terms of safety, why are the side view mirrors stationary? Tried multiple times to adjust them for the driver, but could not move them at all. This is VERY DANGEROUS AND SHOULD NOT BE ALLOWED! Our previous rental of a 20 foot truck was the SAME way, so it just wasn't this particular truck.
MICHAEL M