Customer did not leave a comment.Emilia H.
Customer Reviews for Stans Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in took forever. Internet signal was very weak. It took almost 45 mins to Check in. Also, why ask for pictures of my drivers License days before the rental to speed up the process then ask for them again at rental time? That was frustrating. It was also not clear where to leave the truck on return,, so I left it where I picked it up. Lastly, it was not until I was within one or two clicks from completing my return when I saw instructions that the trucks gas should be where it was at pick up. Seeing only a half tank on pickup made me think it wasn't necessary to put gas in. Lessons learned for my next rental. I would probably use a different location next time though. Thank you.Ken O.
I was happy with everything.Judie B.
Staff was friendly qnd helpful.ELIZABETH D.
Customer did not leave a comment.Diandra W.
I paid $20 for moving pads and none were in the truck, please refund my $20Michael D.
Transmission was messed up and kept making the truck run horribly. The windshield wipers only worked sometimes.Melissa P.
Customer did not leave a comment.Tihara S.
Nothing. Fast and friendly service. In and out. Truck was warmed up and ready to go. Didn't feel rushed to return, was given ample time. Would rent from here again.C D C.
Customer did not leave a comment.Andrew C.
I rented a furniture dolly and it was not inside my rental but they charged me for it I was also charged for furniture pads which I did not want or order and now I can't get ahold of anyone to get my money back. Made my move very difficultAndrew S.
This isn't really a UHaul location. It's a repair shop. My drop off date was July 4 which is the date I dropped off the trailer. However I was charged two extra days because they were not in the office July 4 and July 5. I am currently fighting this charge.Kim E.
Customer did not leave a comment.letresha D.
Customer did not leave a comment.Tanya F.
The best place to rent a U-haul and take your vehicle for service! The front desk manager was very friendly, conscientious and extremely helpful. Highly recommend!Ava S.
Clean the vehicle, service the vehicle.ZACHARY L.
Nothing. Vehicle performed well, easy steering, brakes good.Cindy G.
Customer did not leave a comment.Jeffery K.
When they take the deposit down they should at least email you when you bring back the truck the exact purchase price so that you know how much of a credit you were going to get back on your credit cardRENE C.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Michael Steven M.
Customer did not leave a comment.GEORGE N.
They were not the location I chose and I could not make it there until 4:20 ... 20 min after they close at 4pm so she set me up over the l ok hind and apparently I paid 75 for insuranceBrian H.
Customer did not leave a comment.Melissa W.
Again, not their fault but there was NO mention of a fee to drop it off on Sunday. We could have easily returned it on Monday morning.RAMY H.
Staff was very helpful and friendly. Trailer was ready early and tech helped hook up to our truck for us. Highly recommend using this Uhaul at Stan's.MARIA P.
Customer did not leave a comment.AMY S.
Customer did not leave a comment.Lelia J.
Customer did not leave a comment.JANET B.
Customer did not leave a comment.Alexis S.
Customer did not leave a comment.Joseph M.
I dropped off the Uhaul truck on a Sunday night and used the instructions from your website for returning the truck.James B.
Despite that U-Haul scheduling pissed me off by changing the single confirmed location to pick up both a 10-foot moving truck with auto hauler, this location supported me because I was arriving late (after hours due to having to go "cross town" to get the truck first. They left me the instructions and had me registered before they departed.Tom B.
Customer did not leave a comment.Daeshawn W.
Uhaul is a rip off all of themTAMARA D.
Customer did not leave a comment.latesha B.
Be more specific when going over insurance coverage on contract this was a problem that had to be worked out.Vincent D.
Customer did not leave a comment.David W.
Customer did not leave a comment.Anna S.
I reserved a U-Haul at the location right up the street from my house. The day before we are scheduled for pick up we are told we now I have to travel an additional 15 miles one way to get the truck from this location. Of course we had to pay for that additional mileage which I don't think was fair. It wasn't our choice to go to that location.Sean W.
Customer did not leave a comment.kerry H.
Drop-off location did not make it obvious they had anything to do with u-haul. There was also no key drop-off box.Darren M.
Customer did not leave a comment.Denise A.
Customer did not leave a comment.Elijah L.
Customer did not leave a comment.jennifer S.
Friendly and efficientWilfredo V.
Did not have equipment requested beyond empty truck.Wayne D.
Truck broke down on me late yesterday evening. The owner drove all the way out and got the truck running for me. I was impressedMARK F.
Very professional and courteous staffer. In and out the door in 5-10 mins.Aaron M.
For being a repeat customer of UHaul for all my moves, I am extremely upset over the enormous difference between the two most recent moves. I understand supply & demand pricing strategies, but when I rent the same trailer within a week of each other, and price delta is $200, I would expect uhaul to have given me some price relief given the short time between rents.Francis M Y.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.Carol D.
Keep a better time log of when the truck was rented out and when it was returned because the times on the receipt were incorrect. Then they had the audacity to try to charge me for two days worth of rental time when I had the truck for less than 5 hours. When I drove to the location that I rented the U-haul from, they said that overcharge had to do with corporate. Later that day, I contacted corporate and they said it had to do with the location and not corporate. It likely had to do with the location I rented the truck from because they were the ones who told corporate what to charge my card, so was not pleased that they lied to me about that. Also, when it comes to the overcharge, it so happened to overdraft my account and my bank charged me a $35 fee for that. After a lengthy conversation with this representative, he was able process the refund amount that they overcharged me for, however, when I notified him that they had not lifted the hold that they placed on my account, he said that they should do so very soon. The whole process inconvenienced my entire day when I expected it to take no longer than an hour or so to resolve. Well, here we are a week later and they FINALLY lifted that hold and that overcharge was officially returned into my account.shane M.
Very confused. We thought we rented at Monroeville and got an approval immediately with that information. We did get a quick message (no email) from the location in N. Versailles saying they were closing at 9 am on the day of pick up...but it was identified in the first sentence that is was a transmission center and not a U-Haul located at the center. It did NOT explain that we had not been reserved a U-Haul there because Monroeville did not have a one-way available. We went to Monroeville who told us we did not have a reservation with them. After checking the system, they told us to go to N.Versailles and that it was open until 11 am...so we did. They were closed. Fortunately, the main reservation system straightened it out and we go a rental. Very unhappy that we were not informed more clearly and in several different ways!Adam C.
Customer did not leave a comment.Sam R.
Customer did not leave a comment.PETER H.
Great servicerobert B.
Customer did not leave a comment.Lonnie C N.
Customer did not leave a comment.angelo P.
This location was very convenient, early hours were a plus. Staff was super friendly. Was able to book car trailer the night before and it was ready and waiting when I arrived. Exactly what was needed to tow a car.DEANN H.
The staff was horrible. Cursing and threatening to charge me more days. I was contacted this morning and a man was screaming at me because the key was dropped off in the wrong box. I was instructed to drop the key in the box no box was specified, they were dropped in the mailbox Saturday morning. He yelled saying you don't listen I hate it when you people don't listen. I missed money because of you we don't have the code to the box it's a corporate U-Haul. I asked how would that be my fault. He continued yelling and hung up. I called back and informed I am not to be charged more than the two days I had the vehicle as it was returned. He stated I called you Saturday and Sunday for the key I informed I had not received any calls beyond today, why wouldn't I return a call if he left a voicemail. He began to go as far as saying he will pull his video footage of where his staff specifically said to put the key. I said great then you'll have footage to show the vehicle was returned and keys dropped in time on Saturday. I also informed him I inquired with the mechanic and too sss told to put them in the box. He then hung up again. This represents U-Haul as an entire corporation and I am prepared to take this experience to social media and with my contacts at the news outlets. I have never experienced such disrespect in my life. I will never rent from U-Haul again.Lashell D.
Customer did not leave a comment.Erin A.
Excellent service and helpRASHARD I.
The customer service person was harsh and not friendly at allLeigh G.
Everything was great. Thank you.Amy S.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Anthony A.
Bob in Pennsylvania is AWESOMEDawn M.
The services was the bestRichard D.
Not a thing. Representative was greatDavid S.
Customer did not leave a comment.Wiliam B.
Go to another company, any except u haul.Bert R.
Customer did not leave a comment.Jeremy J.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Thomas R.
Owner of the Uhaul place was very rude to my 60 year old disabled mother. He called screaming at my mother about how we were supposed to pick up the Uhaul at 7:30am, we made the reservation for 9:00am and my husband was sure to show him when he got there. All he said was oh I was looking at the wrong one. Never ever will I rent from the Uhaul place again and I will take my complaint even further to the Uhaul corporate office.ian S.
My pickup was scheduled for 0900 however I received a fax that morninf stating that this location closes at 0900 and I had to pick it up before 0900...big inconveniencetanya B.
Customer did not leave a comment.Leroy H.
Customer did not leave a comment.John M.
Customer did not leave a comment.sandra M.
Customer did not leave a comment.Rica R.
Customer did not leave a comment.Stacy W.
1st, my experience with the location was great. They were friendly and helpful and the only good thing about this rental. When I made my reservation request for this location, I got confirmation to pick up my truck 15 miles from this spot because the location didn't have a truck. After talking with customer service (and a very rude rep that laughed at me and hung up on me) for over an hour, I was told that the location now had a truck because they had an early return. When I got to the location the next morning to get my truck, I was told that there was no reservation for that morning but I could take the truck and that it's been sitting there since Thursday (I made my reservation Thursday for that Monday, was told on Friday that I would have to travel further to pick it up, and then Sunday after an hour talking about the truck not being available at the location, it miraculously got there.) I would strongly recommend using Budget, Penske, or a mule before calling UHaul.Kelly H.
Customer did not leave a comment.Jeremy D.
We noticed after driving the truck around that it was leaking transmission fluid. After some inspection it was due to a missing dipstick for checking the transmission. We plugged the hole with a rubber stopper to keep it from leaking.Michael S.
Some of the marker lights were not working and when I encountered a bump there would blinkAlexander B.
Customer did not leave a comment.Julian I.
This location was fine, but the entire experience was a nightmare. I am not only on the brink of never using your company again, but I will tell others not to after this experienceJason A.
Customer did not leave a comment.amanda M.
Customer did not leave a comment.sabrina V.
The personnel at this location were very miserable people, they were persnickety not friendly at all. I would not go there again, and I definitely would not recommend them. The overall experience with U haul and the amount I had to pay, I am not happy.KENNEtH B.
Customer did not leave a comment.Jessica N.
Update hours of service.Karen G.
Customer did not leave a comment.Randy B.
Outstanding service and professionalismRudolph S.
First off it was only 9am and when we called to tell them we were a tiny bit late but on our way they were extremely rude and rushing us saying that they close at 930 and we had to hurry and get there. Then when we got there they were extremely rush and impossible to deal with. So we finally got around to getting the uhaul and when we got it the back was filthy and had someone's mattress and box Springs in the back of it!!! We called they and they acted shocked and said there shouldn't be . They never cleaned it otherwise they would've seen it. Now it's been over a month and I have not gotten my refund. I know it's only like 15$ but still!!! And in my opinion we should get more for having to work around someone's mattress all day. Very very bad experience... NEVER EVER AGAIN!!!barb N.
They claim there was 3/4 of gas in tank, actual was above 1/2. mileage was put 15 miles more than odometer read. which increased the bill over $15 more. So overall they rip me off. beware, check your paperwork before driving away from this place. I even had the owner look, and initial paperwork for the discrepancies But apparently still got taken to the bank for say.Michael M.
The lady behind the counter was rude and not very helpful.alexis A.
The female, front desk, customer service representative, was extremely patient and well informed.Jeffrey M.
Nice people. Friendly. I like so much. Thanks.Sandra M.