This place is really unfriendly and has the worst service
JONG K
SKN Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M3J3H4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This place is not the pick up place I want. They changed my pickup place one day before my reservation.
Hanmeng ZIf I could give ZERO stars, I would. I booked a van through U-Haul for self-pickup at Ace Rental Car in Thornhill, expecting a smooth and efficient process. What I got instead was a complete disaster. I arrived at 10:00 AM sharp, only to find out through the app that “some piece of equipment was not assigned to the vehicle” and I had to call customer service. I spent over 25 minutes on hold before finally speaking to someone who casually told me that the store “forgot” to set up the vehicle for self-pickup. Seriously? That level of incompetence is beyond unacceptable. As a result, I was forced to drive to a different location, completely throwing off my tightly scheduled moving day. I had reserved an elevator for a specific time slot, and thanks to U-Haul’s careless error, I missed it, delaying everything and causing unnecessary stress, cost, and inconvenience. My entire moving plan fell apart. To make things worse, when I finally got to the new location, the van they gave me was disgusting. It was full of garbage, food wrappers, spilled drinks, an absolute mess from the previous customer. It smelled awful and was clearly never cleaned. I even left a comment during the pick-up process because it was that bad. It felt like I was being punished for their mistake. And let’s not forget the extra distance I was forced to drive, at least 20 additional kilometers that I now have to pay for, all because U-Haul failed to do their job properly. That’s not just inconvenient, it’s completely unfair and unethical. This experience was beyond frustrating!!
Armin HNo comment.
Loreta OWould not recommend this my friends who have standards of cleanliness. Location and service was fine- The truck smelled of wet dog. We had to drive to Waterloo and my husband had to open the window and stop a few times because he thought he was going to throw up. Then we noticed where the smell was coming from. There was dog food all over the back of the truck. The seats in the front were also filthy. Make sure you wrap the stuff you are transporting
rina t