Didn't have the dolly as I requested. Gas was left with nothing. I have a picture to prove it. Garbage from last person still in there.
Jonathan S
SKN Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M3J3H4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Process was easy, guys working at the location were friendly and helpful.
David BI will say that the woman I spoke with on the phone for assistance was excellent!! she was helpful, professional, and the only positive part of this experience. Unfortunately, everything else was a major inconvenience. The truck I originally rented did not have the proper key setup, which forced me to switch to a smaller van. This significantly delayed my schedule and the van was not large enough to haul everything I needed. On top of that, the vehicle was dirty both inside and out. If you’re charging a $25 cleaning fee, the vehicle should be clean. I took photos beforehand and would like that fee refunded. Overall, this experience took far too long and completely disrupted my evening. The only reason this is not a lower rating is because of the excellent customer service from the representative I spoke with. Please do better U-Haul
Steven TCustomer service who assisted me about my booking, I mentioned to him I need dolly, cart, pads and told me its all added, but when I picked up the truck, its not available.
Albert BShae is amazing! Great attitude & very attentive and caring. Parking lot muddy & numerous potholes, but they are a tenant at this location. Uhaul app needs a lot of improvement, extremely frustrating. First time using it expect next time would be better as I've experienced it's shortcomings.
Avram P