It took one hour to get the keys because of a clerical error on the part of uhaul staff. We thus needed assistance and it took many minutes to access a uhaul operator and then many minutes on the telephone. When I expressed that this had impacted our day they apologized but no sincere effort to make it better. The truck was VERY dirty inside.
Shayla G
SKN Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M3J3H4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Arrived at location for pick up, watched a truck be dropped off by a customer. While calling the provider I was told he wasn’t aware I was picking up. And would be 20 minutes. Waited 45 minutes past pick up making me late for my move out. Stated he had left for the day and wasn’t planning on coming back and didn’t think there were trucks going out. He did not inspect the truck before giving it to me. Did not show me how to use the truck and it was my first time using u-haul. Told me to go find the truck and didn’t give me the keys. Said oh you booked dolleys, I gave them all away. So I also had to purchase dolleys making me even later and my moving expense increased. This was such a disheartening experience. I was so uncomfortable the whole entire time. There was marijuana trays on the customers counter with ash all over them. This was the most unprofessional person and place and didn’t not have me feeling safe or confident.
Kathrine RShow up on time and have some knowledge of what is required to rent vehicles out to the public. Your dealer cost me extra expenses due to their tardiness. Your customer service was equally inept to keep me as a future customer.
John FI was charged for things I did not use.
Gbolahan MSimple, seamless check in and check out completed 100% electronically. Far cry from years of paperwork and photocopying of licenses. Well done!!!
Peter C