I had a horrible experience with the location I got my U-Haul. I was post to get my truck at 9:30 and I didn't even get until 11:30 the lady tried to scam me. She put more more miles or something because I was supposed to pay $130 and she told me 240 When I told her I already put a reservation online she didn't care. She made me a new reservation and added a bunch of random stuff to it so it could have been more but when I told her I'm not paying that she told me to leave and threaten to call the cops on me. So I had to call the manager of u-haul and get it all sorted out. She was so disrespectful. Never in my life going to back to American convenience store.
TAZIA J
American Convenience Store 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Northglenn, CO 80234
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Customer Reviews
- 3.5 Average Customer Rating
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Very polite and helpful. I left my Bluetooth speaker in the truck and they brought it to me before I left. Thank you.
Joseph CI had rented a tow dolly. When making the reservation we asked about having someone to help with the tow dolly and they told us that there would be. When we went to pick it up, there wasn't any help and we were told to look it up on Google. We had to call a friend to come and help us. That put us back a full hour which shouldn't have been. Not very happy about this location.
KAREN Ball good
NICHOLAS AI have been overcharged, when trying resolve the issue the representative talked over me didn’t listen to my questions. I had to provide a credit card and then the site wanted my debit card. 2 forms of payment charges on my statements don’t match your invoices. I was charged twice for 48 miles I would like a refund
SHEILA A