I will tell the story my first booking in this address Anthem Oil Norwalk 16516 Pioneer Blvd Norwalk, CA 90650 booked on Nov.29,2025 when i pick it up the truck the gas station staff having trouble with the system because there are no returned in the system but they have available trucks in the lot and i waited for 2 hours until i decided to cancel it and booked in other locations at K-Appliance outlet at 13330 Bloomfield ave. suite 104 Norwalk CA. and it just a matter of 20 mins. i got the truck kudos to Mr. Arturo his doing his job well. Please i hope this comment will gain awareness in some locations for future good service... .
ROMUALDO R
K Appliance Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norwalk, CA 90650
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This took way too long. And did not go smoothly.. I let the guy know I would be there before noon. I was not able to mobile pick up. So I went to counter ... The rep ther had issues checking me in and to call his boss. I waited for boss . Then he had an issue with my credit card in file. So I had to present a different card. Then when we get truck the tire in front of tire needed air. It would come up as a warning on dash. I let rep know and he said it would be fine to drive like that 90 miles on way . I asked for a new truck but he said it was too late since they checked me in already . I was in a hurry and there over an hour so I just took truck like that. So dangerous . They need to look at their equipment to make sure it is ok to rent . I was so stressed and felt in danger driving that truck. I will never come here again or recommend to anyone .
Rosalie AI had reserved a 20 footer at whitter location off leffingwell on Thursday and come sat morning received a call from David manager at that location and 30 mins upon pick up time says that the truck is not available he did nothing to look for another location I even said is there another location with a 15 footer stated everything is booked but I cdd as led norwalk ups where Uhaul is and there was a 15 footer so would I say David did the best he could to help me
Gary FI did not receive the furniture dolly that I ordered.
Cynthia GWasn’t to pleased that the reserved 20 footer truck I had was given to somebody else when I went to pick it up on moving day I wasn’t even compensated for the mistake that was fine but the rep that helped me was really nice
Gary F