Was over charges.... Adding things at the end... Charged for gas even though I put gas in it... Was charged a cleaning fee ... For dirt that was in the truck before I pulled off because company has trucks in a area that floods you have to walk through a swamp just to get in the truck.... I want my money back
Kathleen T
A Tow
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oak Ridge, TN 37830
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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one way you could improve customer service is to have someone present at all times when picking up a rental truck. plus, this location is just the office while the truck seems to be on a separate location than the main office. which can make picking up and dropping off confusing. Not to mention how much the guy at the location would not stop making a big deal about the gas gage. when we barely used any gas since the drive was like 8 or 10 miles making the cost of gas a $1.
Aron THave the tongue stands to assist with holding trailers up instead and dropping to ground. Have someone available to assist with removing trailers from vehicles.
JAMES TLocation sucked, not professional at all and was honestly rude. I can't stand renting from uhaul anyway but this location was worse than usual.
Ashley GNice and easy, truck had great AC thankfully.
William S