When we dropped off the U-Haul, the person that was taking the truck was very nice and friendly. However, another employee of the company sped into the parking lot, throwing gravel at my vehicle and almost hitting my dad who was on the back end of the Uhaul taking photos. My dad ended up hitting the side of the truck because it was so close. He was then yelled at by this other employee and told “I didn’t see you there” and “you shouldn’t have parked the truck there” after being told specially to park there by the person who was taking the Uhaul. This is not a Uhaul situation but it directly involves A Tow. It was a very unpleasant experience.
Helen J
A Tow
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oak Ridge, TN 37830
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Customer Reviews
- 3.5 Average Customer Rating
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There were no rest room facilities on site. It’s just a commercial lot with various equipment scattered about the location. The manager works out of a pickup truck. We did not see any signs.
Jennifer PVery easy experience, would recommend
Alissa CWas told to drop off the truck and trailer in a abandoned lot that had no Uhaul’s signs anywhere other than the Uhaul trailers and other trucks that looked like they were gone through and had trash dumped in back. The owner is shady and therefore the situation is being handled by the field area manager Logan Ogle and hope to see some kind of explanation why this happened. Need another truck next week but will probably choose another company, unless this situation is handled. I’ve been using uhaul my entire life and have had great experiences, except for this one.
KEVIN HThere was trash in the truck when we picked it up. (Coke bottle Cheez-it bag and life saver wrappers everywhere that kept blowing all over the truck). We went to one location (A Tow) and the truck wasn’t there. The person came out the door and so smart and said we had to call the number on the paper. That was the key drop off. The guy that answered was rather short as well. Kept asking if we had made it to the location. We didn’t know where we were going. Dropped the truck off 2 hours early and cleaned up everyone’s mess, had extra gas and I still feel like I was charged for everything. Other places give you discount for that but apparently not them
Bradley B