I reserved a utility dolly a week ahead of time, added a furniture dolly, and when I showed up to pick up the equipment, no dolly was available except one rolling dolly and one regular dolly that I was told needed to be returned to the same store. The representative advised that although we reserved a one-way trip, as long as we returned the dollies to the store in Eustis, we would not be charged for failing to return the equipment. Both dollies have been confirmed to have been returned to the Eustis location as specified, and I was charged $200 for not returning the equipment. The first representative tried to help me out and should not be reprimanded, in my opinion, for providing a solution. However, the $200 needs to be refunded right away.
DANIEL M
Royal Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocala, FL 34479
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Customer Reviews
- 4.0 Average Customer Rating
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Owner was extremely nice an helpful. Extremely easy an quick process .
david uThey didn’t update my mileage I didn’t drive 90 miles at all
Alana HUsed U-Haul a lot but this trip was a nightmare. Took trailer back and clerk said he didn't know how and we would have to come back. Not! Left trailer took video and photos, try to return on line, now going to have to fight charges - U-Haul should stick with their stores or at least visit these locations, they should not be allowed to represent you.
JOHN PThe guy pointed the uhual out in the parking lot next to the store and said Hook it up and bring it back over here so I can look at the hitch… and that’s what happened.. I did it by myself and that thing wasn’t very light.
Greg K