Walked to the location to pick the RESERVED truck up and the location was CLOSED. Hours stated 6:00. I got there at 4:00. Stood in pouring rain for almost an hour while a phone agent manually checked me in and had to at a truck that was too big for the space we had to park it which meant loading took four times as long. Back of truck was full of Sheetrock dust and needed deep cleaning before we could haul food in it. Our organization does a 2-day rental every week. This was the worst one we've ever done
Michael E
Amazing Discount Botanica Pure Ashe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocklawaha, FL 32179
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Customer Reviews
- 4.0 Average Customer Rating
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All good. Trailer had new tires. Having no tongue jack is a real real big pain.
dan rEvery time I've been in a bind he has always been there to help out and have a truck. Very friendly
Melissa OThis company charged me for 135 miles at $1.19 per, when I didn't even do 60 miles. When regional manager Eric H. called me, he basically call me a lier and said said the truck has been out on 100's of runs and never before had they any problems. Was not interested in the fact that theirs a 1st time for everything or that maybe something was wrong with odometer or someone messed with it ... his response was Mam, thats a federal offence ... who would do that ... but its not a crime for them to bill me more than double the estimate milage i had to provide to get the truck... I offered to take him for a ride at my expense in my car to prove to him the milage just was not a reality ... something was wrong ... of course he said he wouldn't get into a car with a stranger ... and that he wasn't allowed to take the truck either not more than 5 miles to test drive. No matter what i said, he had a chip right from the start ... I will never ever use Uhaul again and i will do what ever i can to stop others ... Was suppose to get back to me and of course he has not. BEWARE !!!
Sherrie GI wasn’t happy getting a text from U-Haul asking when I’m returning the equipment 4 days before I arrive
DAVID G