Extremely Disappointing Experience – Would Not Recommend This Location I had a very negative experience at this U-Haul rental location and feel obligated to share it to prevent others from going through the same situation. I reserved a 15-foot U-Haul truck for pickup at 10:00 AM. At the time of pickup, the staff member informed me that the total charge would be approximately $105.00, provided I returned the vehicle before 3:00 PM. He even mentioned that if I returned it earlier, he would apply a small refund or credit to my account. I returned the truck at 1:00 PM—well within the agreed-upon time frame—and showed the staff the mileage used, which was only 30.44 miles. However, I was surprised to learn that he had added an extra 13 miles to my total, on top of the original 40 miles included with the rental. When I asked for clarification, I received vague and unhelpful responses. To make matters worse, I was ultimately charged $130.00—far more than the originally quoted $105.00, and certainly more than the under-$90.00 I was expecting for using the vehicle for just 3 hours and minimal mileage. This experience felt dishonest and misleading. Based on the deceptive pricing and the lack of transparency in billing, I cannot recommend this U-Haul location to anyone.
Richelle A
Shubham Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Odessa, FL 33556
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Amazing customer service voice and .attitude, and everything that I need.all that matters overall the experience besides, my pockets were very happy
Osmany VThis drop off location was a run down convenience store with no space for parking. I drove around the block looking for some way to pull in and ended up just pulling into the grass next to the street. There is a brand new UHaul facility 1 mile away with plenty of parking. Use that one for pick up or drop off instead of this run down shack on the side of the road.
CHRIS HThe location I dropped it off at, the location where they wanted me to park was overgrown grass. It was next to a fire pit and it wasn't safe to walk with the derby on the ground.
JASON RI rented a truck in person from a Uhual Moving and Storage on State Road 54. The day before the move, I was told no 15’ trucks were available and sent here. This is a run down mom & pop convenance store that does not open until 10am. Delayed my move.
robert a