We were charged more than what we were quoted
CHAD K
Shubham Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Odessa, FL 33556
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Customer Reviews
- 2.5 Average Customer Rating
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Uhaul location was excellent. The movers provided from UHaul website Tetris Movers were excellent. They came on time and did the load, move & unload as per the schedule. 5 stars to their service. Unfortunately the Uhaul website does not allow a customer to provider reviews for their service. Links are broken, Corp IT at UHaul is sleeping. Rgds Shai
Shailesh JExtremely Disappointing Experience – Would Not Recommend This Location I had a very negative experience at this U-Haul rental location and feel obligated to share it to prevent others from going through the same situation. I reserved a 15-foot U-Haul truck for pickup at 10:00 AM. At the time of pickup, the staff member informed me that the total charge would be approximately $105.00, provided I returned the vehicle before 3:00 PM. He even mentioned that if I returned it earlier, he would apply a small refund or credit to my account. I returned the truck at 1:00 PM—well within the agreed-upon time frame—and showed the staff the mileage used, which was only 30.44 miles. However, I was surprised to learn that he had added an extra 13 miles to my total, on top of the original 40 miles included with the rental. When I asked for clarification, I received vague and unhelpful responses. To make matters worse, I was ultimately charged $130.00—far more than the originally quoted $105.00, and certainly more than the under-$90.00 I was expecting for using the vehicle for just 3 hours and minimal mileage. This experience felt dishonest and misleading. Based on the deceptive pricing and the lack of transparency in billing, I cannot recommend this U-Haul location to anyone.
Richelle AAmazing customer service voice and .attitude, and everything that I need.all that matters overall the experience besides, my pockets were very happy
Osmany VThis drop off location was a run down convenience store with no space for parking. I drove around the block looking for some way to pull in and ended up just pulling into the grass next to the street. There is a brand new UHaul facility 1 mile away with plenty of parking. Use that one for pick up or drop off instead of this run down shack on the side of the road.
CHRIS H