I requested a dolly but it was bot available when I was picking up at 8 am. I had to call the service and was told to drive extra 5 miles (10 miles round trip) to pick a dolly up at a different U-haul location. I got extra miles for that but my time loss was not addressed. It was very inconvenient and my moving got delayed.
Soohyun K
AYCH Electronics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olympia, WA 98516
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Customer Reviews
- 4.0 Average Customer Rating
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The time frame to get the vehicle was in my opinion long. I would have preferred to supply you with my information at the time I registered for the vehicle, so that when I needed to pick up the vehicle, it was just a matter of documenting the vehicle condition through pictures. The process to pick up the vehicle took a good 10 minutes overall.
Delphie GNothing you guys did a good job
MARIO MActed like I was interrupting them for something more important. Said just leave the keys and went into the other room. Unsure when I left if they would show I had returned the truck within the time frame of the rental.
PETER AExcellent customer service. First time traveling out of state. It went very well and all the extra help I needed was on time. I would do this again.
Jodi H