Because of the complicated rental (checking and not having been able to upload my info) it was importsnt to check out properly. The man in the drop off location even refused to give his name let alone help with documenting the drop off.
Ram P
Chevron Opelika
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Opelika, AL 36801
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Customer Reviews
- 2.5 Average Customer Rating
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The location is hard to get in and out of. The trailer was in a difficult spot. There was no one willing to help with hook up or return of the trailer.
Brett SNo one to answer questions over phone or in person. Had to wait 15 mins for owner to return and then he yelled that we had to check in. Didn’t know size of ball - no help - not personable
Scott TThe location was fine. I asked the store clerk if there was paperwork to do...she said no. She could have told me to open the app, but I figured it out. Frustrating thing is this...I was assigned a specific drop off location when I made the reservation months ago. Upon pickup, I was told they were full and I could not drop off there. I was told to call once I got to my destination. Problem was...they were closed...nobody answered the 800 number, I had to call in the morning. And, Auburn is in a different time zone than where I live and i needed to get home sooner than I did thanks to the inconvenience. Your reservation situation is a joke, I HOPE I never need another trailer.
Christopher KFriendly staff.
TROY P