We went to pickup the truck that was rented online The guy inside met us outside and told us all their systems were down and gave us a 1800 number to complain. I called the 1800 number great person on the phone, she let me know the systems were not down and my reservation was good. We went back to get the truck. The guy was on lunch so we waited when he showed back up. He parked in the back where my husband went to meet him just to ask for the keys as this is everything we needed at this point. He cracked the window and verbally let my husband know that he was in combatant and wasn't getting anything. My daughter went up to the car he never looked nor spoke to her and drove off. He was on the phone with his boss, whom I assume looked everything up and told him to give us the keys. We followed him to the front where he gave us the keys. I us the man instead of his name due to him never introducing himself. From what I experienced he doesn't need to be in customer service. I will not rent from this facility again.
AMANDA Z
All Purpose Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange, TX 77632
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was great, but when I used the uhaulapp, it was the worst experience ever. It said I could return the uhaul early by paying a $20 fee, and had me taking pictures of the inside, outside and odometer reading of the truck even though I paid insurance coverage. After doing all of that waiting over 40 minutes, they refused to open the gate, after hours because the location didn't accommodate it. I should get a discount. I will never again use the uhaul app, it's costly and give wrong info and I don't like it either. The rating above is targeted towards the uhaul app mainly
BETTY JWas charged 78.84 after returning truck said they put 6 gallons of gas in it that was a lie and charge me 30 late fee 24 fuel plus 13 in taxes I did not owe anything after returning the truck . BS I’ll never rent from Uhaul again . After talking to others who have been charged after returning that didn’t owe .
HERBERT PNathan was awesome to deal with and made process fast and easy
JONATHAN FNice👍
LIZA S