Inform customers in advance when their booked truck is not available at the location bookedLogan G.
Trailer Rental & Towing in Orillia, ON at Shell Gas
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Orillia, ON L3V6H3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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To explain and review the equipment with the client.John M.
The truck that we ordered almost a month in advance of our move was not available. They provided a smaller truck for a discounted price however once I received my Visa bill they had charged me for the bigger truck price.Janis T.
Make the pick up place more convenient for us not 40 K away from the house. And follow up when you say that you will adjust for that inconvenience and not have the customer have to try and make an adjustment at drop off !!Roger B.
Pickup location hidden and remote. Truck was dirty inside box and cab. UHaul staff could not find my reservation even tho I provided a contrast number.Ken L.
Truck was a"pig pen" and I asked if it had been sanitized and they said yes - I had wipes and cleaned the driver side - took three wipes to clean and the first two were almost black before the third one showed some form of cleanliness. What does that say about your regard to the prevention of COVID 19. The rear of the truck was also a disgrace and when I got home I swept and vacuumed it so we could pt our furniture in, Very disappointedDerek D.
The wrong address was given. We were told to go to 2 different locations after the original one we picked didn't have the truck we needed. And we were charged an extra $18 after your company made us drive further.Jeremy S.
Just a short interaction but quick is what you want. Had a few questions because first truck rental in at least 10 years, Rep was very helpful.Richard D.
The truck was flithy dirty. Had to clean it before we load our goods. With the Covid-19 that truck should have been sanitized. The wipers are no good & need replacement.Barry S.
I did not check the back of the truck prior to leaving and when I got to my pick up location the truck had several pieces of big furniture in it , I called the uhail location at least 6 times and no answerDIANE S.
Nothing. It was easy and seamless especially during this pandemic. Courteous and friendly.Jodie H.
Great that the location is a gas station. Easy for fill up. Customer Service at this location was AMAZINGJason B.
Terrible misleading address and spent more money on the kilometres driving home and driving back to return it. Artrea from my house is 15 mins away and where the shell gas station is is Cumberland beach so it 20 to 25 minutes away and you also took additional payment out of my account and now I have to wait 3 additional days to get that back and to there was no contract to sign or read for additional charges like environment charge and we never used the dolly.richard B.
No CommentSteven W.
1) Provide sanitizer/wipes to clean the inside of the truck or provide a sanatized truck. 2) The van was very noisy and was difficult for conversation to be heard.KEASTNER D.
Nothing. All good!Nadine M.
I am not sure it was the location rather than Uhaul as the location we had to pick up from was 65 miles from where I thought we were to pick up the truck. I wanted a one way rental which turned out to be same location. Then had to fight for extra kms at no charge. The truck needed to have the tires balanced, bouncing all the way down the highway. My wife dealt with the location and she said they were fine, again it was corporate who arranged location pick up. I can't imagine there wasn't a truck available closer the 65 miles awayJohn K.
Very friendly, clean and very helpful.kenneth B.
The return attendant had no idea how to process the return and wasted 40 minutes of my day before I did the return myself online. Service was no existent and rude.Spencer C.
If you GPS this location should you not know the area your GPS will take you to a location on HWY 11 north of Orillia where you cannot exit and there are no businesses, then I try to call the contact number that was left with my confirmation and no one will answer the phone. Try it, I was left driving around for 50 minutes trying to figure out where I was suppose to go. Although the equipment was clean the left tire was bald and I had concerns whether or not I would be able to complete my move without a mechanical failure.Raymond B.
The truck leaked, it soaked my mattress and left a large stain. Many other boxes and other items were wet and had to be pulled out to dry. I would never recommend to use Uhaul. In fact I would recommend against using it.JULIE C.
Great serviceNhu P.
Booked on line and when I went to pick up I tried getting it on my phone and the order said it was cancelled. This is the second time this happened this week.Ron M.
This is the second time I've had issues with uhaul. When I picked up my uhaul I asked to switch the drop off location to a closer location and the lady said yeah thatd no problem... low and behold it was a problem. They did not change anything and did not communicate anything. When I went to drop off the uhaul the guy at uhaul tried to call to confirm and the other uhaul place doesn't answer their phone at all so he was going to have to charge me over 200 dollars for a 70$ rental... how fucking ridiculous... so I had to drive to the other uhaul costing me more money in mileage... I would not recommend uhaul to anyone ever!Marlee C.
The staff here was unfriendly, and rude. She had no patience or interest in explaining the bill to me as it seemed quite high. She showed no interest in us in anyway. I realize she works for the gas station but represented Uhaul abhorrently. The whole situation was uncomfortable and frustrating. I would never refer this location to ANYONE. I'm not sure I would recommend Uhaul either.Sandee P.